Wednesday, November 08, 2006

How soon before your drive-through order is handled in India?

When Jairo Moncada pulled up to the drive-through at Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and soda, he knew things looked different. There was an extra lane. But the 25-year-old could not see the biggest change: The woman taking his lunch order was sitting 3,000 miles away at a computer terminal in Nashua.

read more | digg story

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